Shipping policy
Thank you for shopping with us! Below you'll find everything you need to know about how we get your order to your door.
Order Processing Time
All orders are processed within [1–3 business days] (excluding weekends and holidays) after payment is confirmed. Orders placed on weekends or public holidays will begin processing the next business day.
You will receive a confirmation email once your order has been processed and shipped, including your tracking information.
During peak periods (sales, holidays, promotions), processing may take an additional [1–2 days].
Shipping Rates & Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | [5–12 business days] | FREE |
| Express Shipping | [2–5 business days] | [$5.99] |
| International Shipping | [10–20 business days] | [Calculated at checkout] |
Delivery times are estimates and begin from the date of shipping, not the date of order. Delays may occur due to customs, holidays, or carrier disruptions beyond our control.
Free Shipping: Enjoy free standard shipping on all orders.
Order Tracking
Once your order ships, you'll receive an email with a tracking number and link. Please allow [24–48 hours] for tracking information to update after you receive it.
Didn't receive a tracking email? Check your spam folder, or contact us at SHOPSERAVEL@GMAIL.COM
International Shipping
We currently ship to worldwide. Please note:
- International orders may be subject to customs duties, taxes, or import fees charged by your country. These charges are the responsibility of the customer and are not included in our shipping costs.
- Delivery times for international orders can vary due to customs processing.
Shipping Delays
While we do our best to ensure timely delivery, we are not responsible for delays caused by:
- Customs processing
- Extreme weather or natural events
- Carrier delays
- Incorrect or incomplete shipping addresses provided at checkout
If your order is significantly delayed, please contact us and we'll help track it down.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at shopseravel@gmail.com — we'll do our best to update it before it ships.
Lost or Stolen Packages
We are not liable for packages that are lost, stolen, or damaged after being marked as "delivered" by the carrier. If this happens, please:
- Check with neighbors or your building's front desk.
- Contact the shipping carrier directly with your tracking number.
- Reach out to us at shopseravel@gmail.com and we'll do our best to assist.
Multiple Shipments
If your order contains multiple items, they may be shipped separately and could arrive at different times. You will receive tracking information for each shipment.
Questions?
If you have any questions about your shipment or this policy, please contact us:
📧 shopseravel@gmail.com